Terms and Conditions
Please review our policies regarding orders, shipping, plant health, and more. By making a purchase, you agree to these terms.
Ordering & Availability
- All plants shown in our catalog are subject to availability
- Prices are subject to change without notice
- We reserve the right to limit quantities of rare specimens
- Orders are confirmed only after payment is received
- Waitlist positions are non-transferable
Shipping & Delivery
- We ship within the United States only
- Plants are carefully packaged to ensure safe arrival
- Shipping costs are calculated based on location and order size
- We do not ship during extreme weather conditions
- Local pickup is available by appointment
- Customers must record an unboxing video upon delivery for any potential claims
Plant Health Guarantee
- All plants are inspected before shipping
- Plants are guaranteed to arrive alive and healthy
- Damage claims must be reported within 24 hours of delivery
- An unboxing video showing the package condition and opening process is required for all claims
- Additional photos may be required to document specific issues
- Claims submitted without unboxing video will not be processed
Returns & Refunds
- Due to the nature of live plants, all sales are final
- Refunds are only issued for damaged or DOA plants with proper unboxing documentation
- Processing time for refunds is 5-7 business days
- Shipping costs are non-refundable
- Store credit may be offered in lieu of refunds
- Unboxing video must clearly show package condition and plant state upon arrival
Privacy & Data
- Customer information is never shared with third parties
- Email addresses are used only for order updates and newsletters
- Payment information is processed securely
- Customers may opt out of marketing communications
- Photos and unboxing videos shared by customers may be used for marketing with permission
Wholesale Terms
- Wholesale accounts require business verification
- Minimum order values apply to wholesale purchases
- Wholesale pricing is confidential
- Payment terms are specified in wholesale agreements
- Regular ordering schedule may be required
- Unboxing videos required for all wholesale deliveries
Last updated: 1/11/2025. These terms and conditions are subject to change without notice. Please check back regularly for updates.